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Artificial Intelligence

Automation Will Supplant Globalization As The Answer To Scale

Automation Will Supplant Globalization As The Answer To Scale

Up until very recently, the answer to the problem of scale in labor intensive industries was outsourcing. The low cost of foreign labor made sending manufacturing jobs, data-entry duties, and…

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What The AI Age Really Means For Customer Service

What The AI Age Really Means For Customer Service

We know that artificial intelligence (AI) is already infiltrating our lives: between Amazon Echo and Google Home, AI is becoming not just a household name, but a household item.

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How to Turn a Poor Experience into a Positive One

How to Turn a Poor Experience into a Positive One

With mobile phones taking over our lives and conversational interfaces becoming ubiquitous there is certainly a new level of demand arriving at customer service centers. Customers do not accept a…

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[REPORT] 2022 Digital Support Benchmark Report. Download Now

[WEBINAR] The Power of Intent Driven Automation: How to use Intent Classification to Increase TTR and Improve CSAT. Register Now

[WEBINAR] Achieving 4.5 CSAT While Resolving 2X the Industry Avg. of Tickets per Agents. Register Now

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    • QR Code Console
    • Smart Intents
    • In-App Support
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    • Help Bot Automation Software
    • Agent Desktop
    • Feedback+ SDK
    • Compare Helpshift
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  • Pricing
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