Up until very recently, the answer to the problem of scale in labor intensive industries was outsourcing. The low cost of foreign labor made sending manufacturing jobs, data-entry duties, and…
We know that artificial intelligence (AI) is already infiltrating our lives: between Amazon Echo and Google Home, AI is becoming not just a household name, but a household item.
With mobile phones taking over our lives and conversational interfaces becoming ubiquitous there is certainly a new level of demand arriving at customer service centers. Customers do not accept a…
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