Learn how automated workflows, chatbots, and AI free up agents and streamline customer service operations.
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Businesses across every industry are constantly looking for opportunities to leverage automation to improve their workflow and boost productivity. Unsurprisingly, the narrative is no different
37 percent of customers say they would prefer to get immediate assistance from a chatbot over waiting just three minutes for a human. We’re all
Customer service management encompasses pretty much everything a brand does to serve customers in the best manner possible – within the constraints of the customer
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