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Live service games have transformed player support from a background task into a core part of the player experience. With daily logins, real-time events, and
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The gaming industry has reached an inflection point. With global gaming revenue projected to exceed $200 billion and player expectations at an all-time high, traditional
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Every day, millions of players share valuable insights about your game through support tickets, reviews, and feedback. Here’s how AI can transform this goldmine of
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Gaming companies that implement in-game support see dramatic improvements in customer satisfaction. Here’s how three companies doubled their CSAT scores and what you can learn
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It’s 3 a.m. in Tokyo, and a player halfway through a boss battle suddenly loses their inventory. They need help now—not in 24 hours. With
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When a player is deep into a ranked match, and suddenly disconnects; their skins vanish, their rank drops; they’re frustrated. They rush to your support
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It’s 8:03 PM in Tokyo. A player’s game crashes mid-boss fight. They fire off a support ticket—in Japanese. The only agent online? Sitting in Dublin.
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