Uncover how automation, AI, and streamlined workflows improve customer service efficiency while reducing costs.
The Helpshift platform has been designed with “asynchronous” in mind from day one. Helpshift has been a pioneer in mobile messaging, and now we have
Providing fast and frictionless support for customer issues is essential for ensuring service excellence. Thus, it is critical to assign issues to appropriate agents and
Much of our daily communication is asynchronous: we send an email in the morning and receive a reply at noon; we respond to a group
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What is the first thing you do in the morning? Do you check the weather, read the news, scroll through Facebook, play music through Spotify,
A robust knowledge base has many benefits. It empowers your customers to self-serve, increasing ticket deflection in the process. It educates your customers so that
Let’s be honest, in the world of customer service there are a lot of acronyms. As the technology we use everyday evolves, the list of
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