Helpshift for Retail
Winning the battle for customer loyalty requires an unbeatable support experience
Build Brand Loyalty with Exceptional Mobile Support
By 2021, mobile will account for over 50% of US ecommerce sales. Yet, most mobile experiences take shoppers out of the app to get support. Helpshift gives you a mobile messaging channel right within your brand’s app and website — along with all the context and data you need to cater to their rising expectations of speedy and convenient service.
Your Customers are Everywhere — Your Support Should be Too
The modern shopper expects quick responses from brands they love, no matter where they are shopping or which channel(s) they are using. Helpshift leverages AI and automated workflows across channels to instantly respond to customers while empowering your agents to efficiently jump in and resolve issues when a human touch is necessary.
Stop Staffing Up for the Holiday Season
Retailers are under pressure to keep costs low and satisfaction high during their busy seasons. Rather than having to staff up for the holidays, change how you scale with automation that’s intelligent. Brands using Helpshift manage spikes in support traffic without increasing agent headcount.