Customer Service Trends & Insights

AI Agent

read

Customer support teams face growing demands for faster resolutions, cost efficiency, and improved customer experiences. Helpshift’s AI Agent Copilot helps businesses achieve these goals by

GeneralMobile SupportThe Future of Customer Service

read

On Friday, Netflix announced a new record for consumer spend on mobile: the streaming service raked in $86.6 million across iOS and Android, a figure

The Future of Customer ServiceMobile SupportOperational Efficiency

read

The Helpshift platform has been designed with “asynchronous” in mind from day one. Helpshift has been a pioneer in mobile messaging, and now we have

GeneralArtificial IntelligenceOperational EfficiencyThe Future of Customer Service

read

Providing fast and frictionless support for customer issues is essential for ensuring service excellence. Thus, it is critical to assign issues to appropriate agents and

The Future of Customer ServiceMobile SupportOperational EfficiencySelf-Service

read

Much of our daily communication is asynchronous: we send an email in the morning and receive a reply at noon; we respond to a group

GeneralArtificial IntelligenceThe Future of Customer Service

read

If you ask your agents what the best part of their job is, they most likely won’t say that it’s manually sorting through and classifying

GeneralArtificial IntelligenceChatbotsMobile SupportOperational EfficiencyThe Future of Customer Service

read

What is the first thing you do in the morning? Do you check the weather, read the news, scroll through Facebook, play music through Spotify,

Stay Updated with Helpshift's Newsletter

By subscribing, you agree to our Terms and Conditions.

Blog CTA