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Gaming companies face a unique support challenge: explosive growth paired with player expectations for instant resolution. When your latest update drops and 50,000 players simultaneously
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The following post explores how Helpshift’s product management team has redefined traditional web chat to address our customers’ largest pain points. There are plenty of
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On Friday, Netflix announced a new record for consumer spend on mobile: the streaming service raked in $86.6 million across iOS and Android, a figure
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The Helpshift platform has been designed with “asynchronous” in mind from day one. Helpshift has been a pioneer in mobile messaging, and now we have
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Providing fast and frictionless support for customer issues is essential for ensuring service excellence. Thus, it is critical to assign issues to appropriate agents and
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Much of our daily communication is asynchronous: we send an email in the morning and receive a reply at noon; we respond to a group
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If you ask your agents what the best part of their job is, they most likely won’t say that it’s manually sorting through and classifying
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