Customer Service Trends & Insights

Case Study

read

It’s 3 a.m. in Tokyo, and a player halfway through a boss battle suddenly loses their inventory. They need help now—not in 24 hours. With

Customer Service OperationsCustomer Experience and Engagement

read

IImagine a B2B SaaS provider delivering cloud storage solutions to a tech company. One day, the tech company experiences a critical data retrieval delay right

Artificial Intelligence

read

What if your customer service could go from being a cost center to a revenue engine? Imagine faster resolutions, more loyal customers, and significant savings. 

Gaming

read

Choosing the right customer support software can feel like a daunting uphill battle, especially with the growing number of support tickets, diverse player demographics, and

AI Agent

read

Generally,  customer service agents have played a significant role in building genuine relationships that last and improve experiences. They are usually the primary point of

Self-Service

read

Gone are the days when you want to debate the importance of having a self-service channel. Self-service is inevitable now.  A recent report shows that

Competitor

read

The Zendesk vs Freshdesk debate is a classic corporate tale of competition and innovation. Originating from Copenhagen in 2007, Zendesk was among the first to

Stay Updated with Helpshift's Newsletter

By subscribing, you agree to our Terms and Conditions.

Blog CTA