Customer Service Trends & Insights

Case Study

read

The gaming industry has reached an inflection point. With global gaming revenue projected to exceed $200 billion and player expectations at an all-time high, traditional

AI Agent

read

Generally,  customer service agents have played a significant role in building genuine relationships that last and improve experiences. They are usually the primary point of

Self-Service

read

Gone are the days when you want to debate the importance of having a self-service channel. Self-service is inevitable now.  A recent report shows that

Competitor

read

The Zendesk vs Freshdesk debate is a classic corporate tale of competition and innovation. Originating from Copenhagen in 2007, Zendesk was among the first to

Multilingual Support

read

Imagine trying to buy something you need, but the instructions are in a language you barely understand—frustrating, right? Now, imagine that frustration multiplied across cultures

Artificial Intelligence

read

Did you know? The World Atlas of Languages documents 8,324 spoken or signed languages, of which about 7,000 are still in use.  This incredible linguistic

Customer Service Operations

read

Efficient customer service is important, both in terms of revenue growth and customer satisfaction. According to Salesforce report, 75% of customers say they have recommended

Stay Updated with Helpshift's Newsletter

By subscribing, you agree to our Terms and Conditions.

Blog CTA