Customer Service Trends & Insights

Customer support

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Live service games have transformed player support from a background task into a core part of the player experience. With daily logins, real-time events, and

GeneralGamingMobile Support

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Exceeding player expectations when it comes to customer service is far easier said than done. It’s oftentimes difficult to understand the request, let alone adequately

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General

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Congratulations, you have a lot of support tickets! Tons of users asking for help with your mobile app is a complicated feeling. It’s a sign

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GeneralOperational EfficiencyThe Future of Customer Service

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An effective customer service strategy needs to keep these three criteria at its core: Ease Efficiency Emotion If your support is easy to access, efficiently

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General

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Proactive engagement is an essential part of the customer experience. Reaching out to customers at just the right moment can make them feel appreciated, drive

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GeneralMobile SupportOperational EfficiencyThe Future of Customer Service

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More than a decade ago, live chat emerged as a key customer service channel and proved to be a game changer for B2C brands. When

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GeneralChatbotsThe Future of Customer Service

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The idea of specific customer service chatbots for retail is not new. Ecommerce sites have been using them for long enough that most customers have

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