read
The evolution of AAA games has dramatically outpaced the systems designed to support them. While gameplay has become more immersive, real-time, and globally connected, many
read
Exceeding player expectations when it comes to customer service is far easier said than done. It’s oftentimes difficult to understand the request, let alone adequately
read
Congratulations, you have a lot of support tickets! Tons of users asking for help with your mobile app is a complicated feeling. It’s a sign
read
An effective customer service strategy needs to keep these three criteria at its core: Ease Efficiency Emotion If your support is easy to access, efficiently
read
Proactive engagement is an essential part of the customer experience. Reaching out to customers at just the right moment can make them feel appreciated, drive
read
More than a decade ago, live chat emerged as a key customer service channel and proved to be a game changer for B2C brands. When
read
The idea of specific customer service chatbots for retail is not new. Ecommerce sites have been using them for long enough that most customers have
Follow us on
