Uncover how automation, AI, and streamlined workflows improve customer service efficiency while reducing costs.
Data democratization is the practice of ungating access to data within an organization and empowering even those with no technical know-how to easily use it
You can’t have a successful game without an equally successful customer support strategy. And, unfortunately, player support teams are sometimes surprised by the costs associated
An effective customer service strategy needs to keep these three criteria at its core: Ease Efficiency Emotion If your support is easy to access, efficiently
One of the secret weapons of the best customer service organizations is simple: knowledge. Knowledge management tools arm your human agents, your QuickSearch Bots, and
More than a decade ago, live chat emerged as a key customer service channel and proved to be a game changer for B2C brands. When
Routing customers to the right agent is important for both the brand and the customer: it ensures that customers don’t have to be transferred from
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