Customer Service Trends & Insights

Customer support

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The evolution of AAA games has dramatically outpaced the systems designed to support them. While gameplay has become more immersive, real-time, and globally connected, many

The Future of Customer ServiceFintechGamingOperational EfficiencySelf-Service

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Data democratization is the practice of ungating access to data within an organization and empowering even those with no technical know-how to easily use it

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The Future of Customer Service

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Abinash Tripathy, Helpshift CEO & Founder, responds to questions from Customer Contact Week (CCW) about automation’s role in the future of customer service [CCW] Before

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GeneralOperational EfficiencyThe Future of Customer Service

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An effective customer service strategy needs to keep these three criteria at its core: Ease Efficiency Emotion If your support is easy to access, efficiently

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The Future of Customer Service

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Brands that excel at customer service rely heavily on customer service software to deliver exceptional experiences. At the heart of nearly every one of their

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GeneralMobile SupportOperational EfficiencyThe Future of Customer Service

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More than a decade ago, live chat emerged as a key customer service channel and proved to be a game changer for B2C brands. When

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GeneralChatbotsThe Future of Customer Service

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The idea of specific customer service chatbots for retail is not new. Ecommerce sites have been using them for long enough that most customers have

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