Get insights into emerging technologies shaping the future of customer service, from AI to automation at scale.
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Data democratization is the practice of ungating access to data within an organization and empowering even those with no technical know-how to easily use it
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Abinash Tripathy, Helpshift CEO & Founder, responds to questions from Customer Contact Week (CCW) about automation’s role in the future of customer service [CCW] Before
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An effective customer service strategy needs to keep these three criteria at its core: Ease Efficiency Emotion If your support is easy to access, efficiently
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Brands that excel at customer service rely heavily on customer service software to deliver exceptional experiences. At the heart of nearly every one of their
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More than a decade ago, live chat emerged as a key customer service channel and proved to be a game changer for B2C brands. When
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The idea of specific customer service chatbots for retail is not new. Ecommerce sites have been using them for long enough that most customers have
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