Get insights into emerging technologies shaping the future of customer service, from AI to automation at scale.
Data democratization is the practice of ungating access to data within an organization and empowering even those with no technical know-how to easily use it
Abinash Tripathy, Helpshift CEO & Founder, responds to questions from Customer Contact Week (CCW) about automation’s role in the future of customer service [CCW] Before
An effective customer service strategy needs to keep these three criteria at its core: Ease Efficiency Emotion If your support is easy to access, efficiently
Brands that excel at customer service rely heavily on customer service software to deliver exceptional experiences. At the heart of nearly every one of their
More than a decade ago, live chat emerged as a key customer service channel and proved to be a game changer for B2C brands. When
The idea of specific customer service chatbots for retail is not new. Ecommerce sites have been using them for long enough that most customers have
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