Introducing Connected Customer Conversations and Helpshift for Phone

Omnichannel customer service encompasses all of the many touchpoints a customer might encounter when interacting with a brand, from social media to live chat to phone to email. Theoretically, it…
Earlier this month, Microsoft Japan released data on its summer four-day workweek trial. The results made waves across industries around the world, prompting businesses to consider whether time really does…
Helpshifter Name: Tim DienCurrent Role: Team Lead, Enterprise Customer Success Manager “Helpshift is an extension of my belief to help others…it’s as clear as our company name. I am grateful…
The term customer experience covers the whole gamut of interactions customers might have with a company — from an in-store interaction with a salesperson to the impression your retargeted ads make as…
Take it from a guy who owns over 400 companies, Richard Branson: “Success comes from listening to your customer.” Customer feedback is essential to your company. Only by collecting feedback…
According to IBM, the average worldwide cost of a data breach is $3.86M in 2020, with several industries exceeding $5M in average costs. And, these costs only increase as governments…
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