Introducing Connected Customer Conversations and Helpshift for Phone

The word channels once meant something very simple. When I was a kid, it literally referred to the four television channels in existence: ABC, CBS, NBC and, of course, PBS…
The way customers shop has changed drastically in the last year. Consumers have become increasingly mobile-savvy, and, as a result, prefer modern forms of communication and high-speed customer service interactions….
Here we go! The holiday season is upon us, and with it, all the headaches and hassles it brings. If you’re not waiting in an endless line so your kids…
Customer Support Manager, Gram Games Imagine waking up every morning at 5:00 a.m. to train as an Olympic-level swimmer. Now, imagine that you’re just 12 years old and that you’ll…
Omnichannel customer service encompasses all of the many touchpoints a customer might encounter when interacting with a brand, from social media to live chat to phone to email. Theoretically, it…
There are over 7,000 languages spoken on earth and no human who can speak or comprehend even one percent of them. In fact, the world’s most pre-eminent polyglot, Ziad Fazah…
[REPORT] The 2023 Digital Support Benchmark Report. Download Now
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[WEBINAR] The Power of Intent Driven Automation: How to use Intent Classification to Increase TTR and Improve CSAT. Register Now
[WEBINAR] Achieving 4.5 CSAT While Resolving 2X the Industry Avg. of Tickets per Agents. Register Now