Similar Posts
7 Tips for Building an Effective Ticket Escalation Process
The customer is always right, except for those occasional moments where they need a helping hand – and sometimes their query isn’t a simple ask. That’s where ticket escalation comes…
How Automation Can Optimize Customer Service Management Across Channels
Customer service management encompasses pretty much everything a brand does to serve customers in the best manner possible – within the constraints of the customer service budget. Whether customers need…
Micah Solomon: Five Principles for Social Media Customer Service
In a few weeks, we’ll be joining forces with customer service guru Micah Solomon for a joint webinar to discuss his new book, “Ignore Your Customers (and They’ll Go Away):…
Day 1 Sneak Peek – MBA in Customer Service Automation Webinar Series
We’re just a few short weeks away from the MBA in Customer Service Automation Webinar Series, which runs from October 21-25! On Day 1, Helpshift founder and Chief Strategy Officer…
The Benefits Of Efficient Customer Service And How Technology Makes It Possible
The benefits of efficient customer service are significant, both in terms of revenue growth and cost savings. In research on actual customer transactions published in the Harvard Business Review, customers…
Helpshift Protects Customers by Ensuring COPPA Compliance and so Should You
YouTube is the world’s top streaming service with an estimated 1.3B user and 300M hours of video uploaded every minute. Last September, YouTube was fined $170 million dollars for violating…