read
Game developers spend approximately $15 billion annually on player acquisition. 75% of those players churn within the first 24 hours. 90% within 30 days. The
read
The Zendesk vs Freshdesk debate is a classic corporate tale of competition and innovation. Originating from Copenhagen in 2007, Zendesk was among the first to
read
Imagine trying to buy something you need, but the instructions are in a language you barely understand—frustrating, right? Now, imagine that frustration multiplied across cultures
Did you know? The World Atlas of Languages documents 8,324 spoken or signed languages, of which about 7,000 are still in use. This incredible linguistic
Efficient customer service is important, both in terms of revenue growth and customer satisfaction. According to Salesforce report, 75% of customers say they have recommended
In today’s dynamic business landscape, providing exceptional customer service isn’t just a good practice; it’s a strategic imperative. With the advent of digitalization and the
read
A survey of 8,709 consumers across 29 countries revealed that 76% are more likely to repurchase from businesses offering information in their native language. Even
read
Indie games have become a phenomenon in the entertainment industry. They made it clear that absolutely anyone can become rich and famous only thanks to
read
In our latest CX Diaries blog series, we had the pleasure of speaking with Dr. Jo Shattuck, the visionary Founder and Neuroscientist at PANTHERTEC. Dr.
read
Most platform comparisons start with a feature table. This one starts with a question worth answering first: what was the platform actually built for? Zendesk
read
When you have a global customer base, resolving complaints in the customer’s native language becomes a basic expectation. According to our research, over 70% of
read
If you’re reading this article, it’s likely that you’re dissatisfied with Freshdesk’s customer service offerings. While Freshdesk boasts impressive features like the AI agent Freddy
Conversational AI vs Chatbot vs AI agent — which should you choose for your customer support operations? Should you integrate one, both, or all? And
Follow us on
