Every gaming studio obsesses over acquisition. Download numbers. Install rates. Day-one active users. But the real money isn’t in getting players through the door. It’s
Customer service management encompasses pretty much everything a brand does to serve customers in the best manner possible – within the constraints of the customer
read
Proactive engagement is an essential part of the customer experience. Reaching out to customers at just the right moment can make them feel appreciated, drive
In an era defined by automation and digital interactions, the human touch remains a powerful differentiator. Customers today crave more than just efficient transactions; they
read
Consumers increasingly prefer to solve their own problems whenever possible. Brands like Starbucks, Lyft, Uber, Fandango, and Airbnb that allow self-service within apps have trained
As early as 2017, the insurance industry outspent all other fields in investment in AI. According to the Global Trends Study 2017, insurance companies invest
IDC has estimated that 50 percent of retailers have adopted a retail omnichannel commerce platform by now. Doing so has benefitted them on the revenue
One of the secret weapons of the best customer service organizations is simple: knowledge. Knowledge management tools arm your human agents, your QuickSearch Bots, and
More than a decade ago, live chat emerged as a key customer service channel and proved to be a game changer for B2C brands. When
The idea of specific customer service chatbots for retail is not new. Ecommerce sites have been using them for long enough that most customers have
read
Listening to elevator music while waiting endlessly for a customer service agent to come on the line is becoming a relic experience for consumers. Today,
IoT devices and sensors produce five quintillion bytes of data every day, and a recent Gartner report estimates that by 2020 there will be more
Routing customers to the right agent is important for both the brand and the customer: it ensures that customers don’t have to be transferred from
Follow us on
