The Helpshift Blog

Not long ago, community management sat at the edge of a studio’s org chart, a Discord server and a social account someone checked between other

2026 has been brutal for live-service games. Studios across every major publisher have shut down projects, closed studios, and cut staff, while some of last

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Game updates and live events should build excitement, but they often flood support queues instead. A report shows account-related tickets nearly doubling from 13.9% to

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Legacy support systems were built for a different era of gaming, when updates were rare, feedback came through emails, and “player support” meant waiting days

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App store ratings can make or break a game’s success. One surge of negative reviews can tank discoverability, stall downloads, and dent long-term revenue. Many

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Every day, millions of players share valuable insights about your game through support tickets, reviews, and feedback. Here’s how AI can transform this goldmine of

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What is an indie game? An indie game, short for independent game, is a video game made by an individual or a small team without

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If you have played Fortnite, Genshin Impact, or Call of Duty in the last few years, you have played a game as a service. Instead

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Deep links are more than just equivalents of what hyperlinks used to be. They can be used to direct users from one web page to

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What to look for: types of in-game chat Mobile gaming is not the solo, silent experience it used to be. Today, some of the most

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Marketing an indie game can feel impossible. You are competing with thousands of new releases, often as a team of one or a few, with

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Ever since the Covid-19 outbreak, mobile learning has become more and more widespread, showing that the future of education depends on it.  The pandemic gave

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With more and more mobile apps conquering the market, it becomes harder for app developers to stand out among competitors. Nowadays, people, especially millennials and generation

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