Customer Service Trends & Insights

Customer support

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The evolution of AAA games has dramatically outpaced the systems designed to support them. While gameplay has become more immersive, real-time, and globally connected, many

Artificial Intelligence

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Your players aren’t just comparing your game to other games anymore, they’re comparing your support to every flawless digital experience they’ve ever had. They expect

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Artificial Intelligence

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What if your customer service could go from being a cost center to a revenue engine? Imagine faster resolutions, more loyal customers, and significant savings. 

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Artificial Intelligence

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Did you know? The World Atlas of Languages documents 8,324 spoken or signed languages, of which about 7,000 are still in use.  This incredible linguistic

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ChatbotsArtificial Intelligence

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Conversational AI vs Chatbot vs AI agent — which should you choose for your customer support operations? Should you integrate one, both, or all? And

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Artificial Intelligence

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Your support agents are navigating some of today’s toughest customer expectations. Beyond resolving complex issues, they must also ensure customers feel valued and satisfied—all in

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Artificial Intelligence

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In recent times, AI’s role in customer service has grown tremendously, transforming how customers interact with businesses and vice versa. AI customer service platforms use

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