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Live service games have transformed player support from a background task into a core part of the player experience. With daily logins, real-time events, and
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While QR codes have been around for many years, they’ve recently become a much more popular tool as the general public has become familiar with
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Data democratization is the practice of ungating access to data within an organization and empowering even those with no technical know-how to easily use it
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You can’t have a successful game without an equally successful customer support strategy. And, unfortunately, player support teams are sometimes surprised by the costs associated
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Discord is a wildly popular online platform where players meet up, share tips, and get gaming-related help. Some players even refer to it as their
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At Helpshift, we’re devoted to making it easier for mobile game publishers and studios to give players the best support experience. That’s why we’re making
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Exceeding player expectations when it comes to customer service is far easier said than done. It’s oftentimes difficult to understand the request, let alone adequately
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