Offer customers a comprehensive set of self-service options: web and mobile help centers, an AI-powered answer bot, and automation bots that all run off a unified knowledge base. Your agents can seamlessly enter any conversation, at any time, without compromising the customer experience.
Get the one solution that manages all of your digital points of contact, including web, email, and mobile. The Helpshift platform lets you provide an asynchronous messaging experience across channels, while also allowing agents and automation to seamlessly work on the same conversation to expedite resolutions.
Helpshift is built for speed. You can get up quickly. Your agents have access to a powerful desktop with all the tools they need to respond quickly and be as productive as possible. Your support team can activate new features and begin using them on the spot, with no IT involvement.
Helpshift helps you scale support as your customer base grows. You’ll get access to valuable customer data, so you can prioritize service when necessary and optimize resolution workflows. Our Helpshift Visual Bot builder allows you to rapidly create automation and fulfill your emerging needs.