January 2019

MoviePass Transforms Customer Service Experience with Helpshift’s Asynchronous Messaging and Bots

January 2019

Web Chat 2.0: Behind the Scenes of Creating Fully Asynchronous Web Messaging Capabilities

December 2018

Interview: Lead Data Scientist Discusses Approach To Building an In-House AI Team at Helpshift

December 2018

What Companies Can Learn From Netflix’s Record Breaking Month on Mobile

December 2018

The Only Tree You Need This Year is a Decision Tree: How to Leverage Bots During the Holidays

December 2018

December Success Spotlight: Why You Should Rethink your ‘Live Webchat’

November 2018

Introducing the 2019 Customer Service Toolkit: Your Go-To Resource for Leveling Up Your Support Organization

November 2018

Why We Need a New IQ Test In Today’s AI-Powered World

November 2018

Best Project Management Tools for Empowering your Support Teams

‘Tis the Season: New Data Emphasizes the Importance of Preparing Your CX Team for the Holiday Madness