Customer Service Trends & Insights

The gaming industry has reached an inflection point. With global gaming revenue projected to exceed $200 billion and player expectations at an all-time high, traditional

Every day, millions of players share valuable insights about your game through support tickets, reviews, and feedback. Here’s how AI can transform this goldmine of

Gaming companies that implement in-game support see dramatic improvements in customer satisfaction. Here’s how three companies doubled their CSAT scores and what you can learn

It’s 3 a.m. in Tokyo, and a player halfway through a boss battle suddenly loses their inventory. They need help now—not in 24 hours. With

When a player is deep into a ranked match, and suddenly disconnects; their skins vanish, their rank drops; they’re frustrated. They rush to your support

It’s 8:03 PM in Tokyo. A player’s game crashes mid-boss fight. They fire off a support ticket—in Japanese. The only agent online? Sitting in Dublin.