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It’s 3 a.m. in Tokyo, and a player halfway through a boss battle suddenly loses their inventory. They need help now—not in 24 hours. With
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The corporate hallways are humming with AI talk. “Agents” this and “Copilots” that — but wait, aren’t they the same thing in different packaging? Not
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Support burnout is real. Behind every support chat sits a human juggling multiple conversations, squinting at long message threads, hunting for answers they’ve written multiple
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A customer’s first interaction with a brand’s customer support team can shape their entire experience. Every touchpoint matters: a friendly email, a helpful chat session,
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What is After Sales Service? After-sales service is a critical component of the customer experience that goes far beyond the point of purchase. It’s the
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Imagine you’re deep into a boss battle in your favorite game—your fingers flying over the controls as you dodge enemy attacks and strategize your next
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Customer Service in 2020: A customer’s billing issue lands in the queue. 2025: That same billing hiccup gets spotted. Efficiency like this is the future
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