Customer Service Trends & Insights

Gaming

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Say a player pulled off an incredible combo in your game, instantly sharing it across Discord. The Discord chat erupts. Screenshots flood the channels. What

Customer Service Operations

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Efficient customer service is important, both in terms of revenue growth and customer satisfaction. According to Salesforce report, 75% of customers say they have recommended

Customer Service Operations

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In today’s dynamic business landscape, providing exceptional customer service isn’t just a good practice; it’s a strategic imperative. With the advent of digitalization and the

Multilingual Support

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A survey of 8,709 consumers across 29 countries revealed that 76% are more likely to repurchase from businesses offering information in their native language. Even

Mobile Games

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Indie games have become a phenomenon in the entertainment industry. They made it clear that absolutely anyone can become rich and famous only thanks to

CX Diaries

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In our latest CX Diaries blog series, we had the pleasure of speaking with Dr. Jo Shattuck, the visionary Founder and Neuroscientist at PANTHERTEC. Dr.

Competitor

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If you’ve searched for “customer support platform” on Google, you’ve likely noticed Zendesk at the forefront. As one of the oldest customer support tools, it

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