Customer Service Trends & Insights

Customer Service

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A customer’s first interaction with a brand’s customer support team can shape their entire experience. Every touchpoint matters: a friendly email, a helpful chat session,

Gaming

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Choosing the right customer support software can feel like a daunting uphill battle, especially with the growing number of support tickets, diverse player demographics, and

AI Agent

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Generally,  customer service agents have played a significant role in building genuine relationships that last and improve experiences. They are usually the primary point of

Self-Service

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Gone are the days when you want to debate the importance of having a self-service channel. Self-service is inevitable now.  A recent report shows that

Competitor

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The Zendesk vs Freshdesk debate is a classic corporate tale of competition and innovation. Originating from Copenhagen in 2007, Zendesk was among the first to

Multilingual Support

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Imagine trying to buy something you need, but the instructions are in a language you barely understand—frustrating, right? Now, imagine that frustration multiplied across cultures

Artificial Intelligence

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Did you know? The World Atlas of Languages documents 8,324 spoken or signed languages, of which about 7,000 are still in use.  This incredible linguistic

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