Customer Service Trends & Insights

Customer support

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Gaming companies face a unique support challenge: explosive growth paired with player expectations for instant resolution. When your latest update drops and 50,000 players simultaneously

Case Study

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When TrailMix Games launched their hit game “Love & Pies” in 2021, they didn’t have a proper support system behind it and couldn’t keep pace

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Artificial Intelligence

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Your players aren’t just comparing your game to other games anymore, they’re comparing your support to every flawless digital experience they’ve ever had. They expect

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Chatbots

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In the fast-paced world of gaming, every second counts when it comes to player support. Gamers expect instant assistance that doesn’t disrupt their immersive experience.

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Gaming

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In today’s fast-paced gaming industry, every second counts when it comes to player satisfaction. As game developers and publishers strive to deliver immersive experiences, they

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Customer support

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In the era of instant gratification, customers expect personalized experiences tailored to their unique needs. As businesses strive to meet these expectations, artificial intelligence (AI)

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Gaming

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As acquisition costs continue to rise, gaming studios must prioritize strategies to keep players engaged and prevent churn. Artificial intelligence (AI) has emerged as a

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