Customer Service Trends & Insights

Competitor

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If you’ve searched for “customer support platform” on Google, you’ve likely noticed Zendesk at the forefront. As one of the oldest customer support tools, it

Artificial Intelligence

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Since 2017, Helpshift has been at the forefront of integrating AI into customer service, consistently innovating and refining our technologies to stay ahead of the

Mobile Games

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Indie games have become a phenomenon in the entertainment industry. They made it clear that absolutely anyone can become rich and famous only thanks to

Mobile Games

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Mobile games have become the backbone of modern entertainment: people spend hours playing their favourite games on their smartphones. If you are a game enthusiast,

User Acquisition

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With over 3.48 million Android apps in the world and 2.22 million apps in Apple’s App Store as of Q1 2021, it is clear that the app market is growing at

User Engagement

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Can you name a mobile app that does not send any interactive notifications to its users? We believe that such apps no longer exist, and

Mobile Apps

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Ever since the Covid-19 outbreak, mobile learning has become more and more widespread, showing that the future of education depends on it.  The pandemic gave

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