Customer Service Trends & Insights

Customer Service Operations

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Say a long-time client reaches out with a critical issue, and instead of seamless support, they’re bounced between agents, repeating the same details each time.

Competitor

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The Zendesk vs Freshdesk debate is a classic corporate tale of competition and innovation. Originating from Copenhagen in 2007, Zendesk was among the first to

Multilingual Support

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Imagine trying to buy something you need, but the instructions are in a language you barely understand—frustrating, right? Now, imagine that frustration multiplied across cultures

Artificial Intelligence

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Did you know? The World Atlas of Languages documents 8,324 spoken or signed languages, of which about 7,000 are still in use.  This incredible linguistic

Customer Service Operations

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Efficient customer service is important, both in terms of revenue growth and customer satisfaction. According to Salesforce report, 75% of customers say they have recommended

Customer Service Operations

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In today’s dynamic business landscape, providing exceptional customer service isn’t just a good practice; it’s a strategic imperative. With the advent of digitalization and the

Multilingual Support

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A survey of 8,709 consumers across 29 countries revealed that 76% are more likely to repurchase from businesses offering information in their native language. Even

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