read
Decagon has built one of the most talked-about AI agent platforms in customer support. Its Agent Operating Procedures (AOPs) let CX operators configure complex workflows
The Helpshift platform has been designed with “asynchronous” in mind from day one. Helpshift has been a pioneer in mobile messaging, and now we have
read
Providing fast and frictionless support for customer issues is essential for ensuring service excellence. Thus, it is critical to assign issues to appropriate agents and
Much of our daily communication is asynchronous: we send an email in the morning and receive a reply at noon; we respond to a group
read
If you ask your agents what the best part of their job is, they most likely won’t say that it’s manually sorting through and classifying
read
What is the first thing you do in the morning? Do you check the weather, read the news, scroll through Facebook, play music through Spotify,
A robust knowledge base has many benefits. It empowers your customers to self-serve, increasing ticket deflection in the process. It educates your customers so that
What Is An AI Customer Service Chatbot? There’s a lot of chatter about chatbots today, but the concept of a chatbot is really nothing new.
We’re really proud of our product and have no qualms about this shameless plug. Here’s a list of some quick customer testimonials that really speak
Let’s be honest, in the world of customer service there are a lot of acronyms. As the technology we use everyday evolves, the list of
First came the brick and mortar. Until the 1960s, customers had to physically visit a store to purchase, get help with, or return a product.
read
Phil Black has been of the most seminal members of Helpshift since its very inception. As a founder of True Ventures, he has not only
Confirm When Customers Receive Agent Replies with Helpshift’s New Feature: Read Receipts In today’s Customer Support world, there’s too much time wasted trying to make
Follow us on
