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Launching a game is just the beginning. Once millions of players log in, they expect instant help in their language without leaving the game. Traditional
Abinash Tripathy, Helpshift CEO & Founder, responds to questions from Customer Contact Week (CCW) about automation’s role in the future of customer service [CCW] Before
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Increasingly, brands are looking for innovative ways to meet rising customer expectations and remain relevant in a digital-first world. One such tactic is to use
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The sheer volume of mobile apps and the massive growth in their usage have been impressive. But efforts to retain customers via great mobile app
Exceeding player expectations when it comes to customer service is far easier said than done. It’s oftentimes difficult to understand the request, let alone adequately
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Congratulations, you have a lot of support tickets! Tons of users asking for help with your mobile app is a complicated feeling. It’s a sign
Inc. Magazine recently crowned Micah Solomon as the world’s #1 customer-service turnaround expert. But what exactly does that mean? I decided to go straight to
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