Customer Service Trends & Insights

Legacy support systems were built for a different era of gaming, when updates were rare, feedback came through emails, and “player support” meant waiting days

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While QR codes have been around for many years, they’ve recently become a much more popular tool as the general public has become familiar with

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It’s never been more difficult to find success at app stores. Competition is fierce, consumers are spoilt for choice and apps are having to pull

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Increasing App Engagement Mobile apps are expected to generate over $935 billion in revenue by next year. Statista found that a total of 218 billion

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Did you know that a great app rating is critical for an app’s longevity?  A rating or bad reviews can make or break a user

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Helpshift CEO Eric Vermillion featured on “Navigating the Customer Experience” with Yanique Grant. Listen to the podcast episode below.

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Data democratization is the practice of ungating access to data within an organization and empowering even those with no technical know-how to easily use it

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