read
Customers remember how you treat them, not just what you sell them. In fact, 82% of customers demand immediate problem-solving, and 78% expect personalized interaction
read
IoT devices and sensors produce five quintillion bytes of data every day, and a recent Gartner report estimates that by 2020 there will be more
read
Routing customers to the right agent is important for both the brand and the customer: it ensures that customers don’t have to be transferred from
read
In 2016, Microsoft CEO Satya Nadella declared that “bots are the new apps” during a company developer conference in San Francisco. He wasn’t the only
read
Today, brands have the luxury of being able to pick and choose the software tools that best suit their specific organizational needs. For example, there
read
This week, Audible, the Amazon-owned audiobook subscription service, announced a new integration with Amazon’s Echo for contacting a voice support channel and receiving personalized book
read
Business to consumer brands require a specific B2C customer service solution. They’re dealing with massive scale, rely heavily on high customer satisfaction ratings — and
Follow us on
Experiences
Platform
Support
Company
