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Decagon has built one of the most talked-about AI agent platforms in customer support. Its Agent Operating Procedures (AOPs) let CX operators configure complex workflows
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Decagon has built one of the most talked-about AI agent platforms in customer support. Its Agent Operating Procedures (AOPs) let CX operators configure complex workflows
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Most platform comparisons start with a feature table. This one starts with a question worth answering first: what was each platform actually built for? Theymes
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Sierra has emerged as one of the most-watched AI agent platforms in enterprise customer support. Founded by Bret Taylor (former co-CEO of Salesforce) and Clay
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Subscription apps are running retention programs designed for a market that no longer exists. Email dunning, win-back discounts, quarterly onboarding tests, and a help center
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Mobile gaming is where over 95% of users leave within 30 days. Gaming apps still pulled in nearly $82 billion in mobile in-app purchase revenue
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Live service gaming continues to set revenue records, but the math has gotten harder. 23% of players abandon a game after one poor support experience,
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Game developers spend approximately $15 billion annually on player acquisition. 75% of those players churn within the first 24 hours. 90% within 30 days. The
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Community managers are the reason players stay engaged between content updates. They are not customer service agents. They are not social media coordinators. They are
The traditional gaming support model has a fundamental economic flaw: costs scale linearly with volume. Double the player base, double the tickets, double the agents.
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70% of gamers prefer to play in their native language. That is not a localization preference. It is a retention ceiling that applies to every
Nearly 80% of the support issues Halfbrick identified through Helpshift led directly to game quality improvements. Not player satisfaction improvements. Game quality improvements. The support
Most gaming support teams are measuring the wrong things. Ticket volume tells you how busy you are. Resolution time tells you how fast you close
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