Customer Service Trends & Insights

Case Study

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The gaming industry has reached an inflection point. With global gaming revenue projected to exceed $200 billion and player expectations at an all-time high, traditional

Customer Service Operations

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YouTube is the world’s top streaming service with an estimated 1.3B user and 300M hours of video uploaded every minute. Last September, YouTube was fined

Chatbots

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In a messaging experience not far away… …and actually as close as your pocket, there’s a chatbot ready to help you with any issue that

Chatbots

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In a messaging experience not far away… …and actually as close as your pocket, there’s a chatbot ready to help you with any issue that

The Future of Customer Service

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Brands that excel at customer service rely heavily on customer service software to deliver exceptional experiences. At the heart of nearly every one of their

AutomationCustomer Service Operations

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Customer service management encompasses pretty much everything a brand does to serve customers in the best manner possible – within the constraints of the customer

General

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Proactive engagement is an essential part of the customer experience. Reaching out to customers at just the right moment can make them feel appreciated, drive

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