Customer Service Trends & Insights

Competitor

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If you’ve searched for “customer support platform” on Google, you’ve likely noticed Zendesk at the forefront. As one of the oldest customer support tools, it

General

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COPPA (Children’s Online Privacy Protection Act) is an American law–enforced by the Federal Trade Commission–that prohibits collecting personal identifiers (PIs) from children under 14. A

General

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So you’ve built a mobile app. Now thousands of users will automatically rush to download your app, give it high ratings, and tell everyone else

General

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We recently rolled out our New Issues Automation feature to help you provide a personalized approach when handling Issues from your various Users.

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Internet and mobile technology are changing the current state of CRM systems. What we typically envision customer relationship management tools to organize, manage sales, marketing,

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As your app grows in popularity, your customers will want to connect with you beyond the app. They’ll want to find you on the web,

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