Every gaming studio obsesses over acquisition. Download numbers. Install rates. Day-one active users. But the real money isn’t in getting players through the door. It’s
Much of our daily communication is asynchronous: we send an email in the morning and receive a reply at noon; we respond to a group
If you ask your agents what the best part of their job is, they most likely won’t say that it’s manually sorting through and classifying
read
What is the first thing you do in the morning? Do you check the weather, read the news, scroll through Facebook, play music through Spotify,
A robust knowledge base has many benefits. It empowers your customers to self-serve, increasing ticket deflection in the process. It educates your customers so that
What Is An AI Customer Service Chatbot? There’s a lot of chatter about chatbots today, but the concept of a chatbot is really nothing new.
We’re really proud of our product and have no qualms about this shameless plug. Here’s a list of some quick customer testimonials that really speak
Let’s be honest, in the world of customer service there are a lot of acronyms. As the technology we use everyday evolves, the list of
First came the brick and mortar. Until the 1960s, customers had to physically visit a store to purchase, get help with, or return a product.
read
Phil Black has been of the most seminal members of Helpshift since its very inception. As a founder of True Ventures, he has not only
read
Confirm When Customers Receive Agent Replies with Helpshift’s New Feature: Read Receipts In today’s Customer Support world, there’s too much time wasted trying to make
read
Today we are bringing you Agent Nicknames and Branded Emails, two new features that will allow your team to communicate better with users, especially over
read
It’s Thanksgiving weekend and you’re going to visit your parents on the opposite coast. You get to the airport, and you have two options: do
Follow us on
