read
Gaming companies face a unique support challenge: explosive growth paired with player expectations for instant resolution. When your latest update drops and 50,000 players simultaneously
read
Helpshift CEO Eric Vermillion featured on “Navigating the Customer Experience” with Yanique Grant. Listen to the podcast episode below.
read
Discord is a wildly popular online platform where players meet up, share tips, and get gaming-related help. Some players even refer to it as their
read
The sheer volume of mobile apps and the massive growth in their usage have been impressive. But efforts to retain customers via great mobile app
read
Exceeding player expectations when it comes to customer service is far easier said than done. It’s oftentimes difficult to understand the request, let alone adequately
read
More than a decade ago, live chat emerged as a key customer service channel and proved to be a game changer for B2C brands. When
read
On Friday, Netflix announced a new record for consumer spend on mobile: the streaming service raked in $86.6 million across iOS and Android, a figure
Follow us on
