Customer Service Trends & Insights

Customer support

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Live service games have transformed player support from a background task into a core part of the player experience. With daily logins, real-time events, and

GeneralOperational EfficiencyThe Future of Customer Service

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Today, brands have the luxury of being able to pick and choose the software tools that best suit their specific organizational needs. For example, there

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GeneralOperational EfficiencyThe Future of Customer Service

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Business to consumer brands require a specific B2C customer service solution. They’re dealing with massive scale, rely heavily on high customer satisfaction ratings — and

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GeneralOperational EfficiencyThe Future of Customer Service

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See how you can reduce your customer service spend with our cost savings calculator. Our digital customer service platform is largely built upon the notion

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GeneralChatbotsOperational EfficiencySelf-ServiceThe Future of Customer Service

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Chatbots today should not be conflated with chatbots of the past: the technology is more advanced and the customer experience is likewise enhanced. Historically, the

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GeneralChatbotsOperational EfficiencyThe Future of Customer Service

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MoviePass is the fastest growing subscription service, ever. After ballooning from 20,000 to three million users during Spring of 2018, the MoviePass support team also

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GeneralOperational EfficiencyThe Future of Customer Service

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The following post explores how Helpshift’s product management team has redefined traditional web chat to address our customers’ largest pain points. There are plenty of

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