Retail is officially being disrupted, and it’s consumers doing the disrupting. With more choices about what, where, and how to buy, they’re increasingly going straight to brands to get exactly…
Being a customer support agent has to be one of the most stressful jobs in the world, even during normal times. Dealing with issues and problems all day every day…
In the competitive and crowded mobile gaming market, game makers need to be armed with key in-app tactics to guide their game to success.
Customer service organizations once looked to live chat as a state-of-the-art solution to serving customers better and more quickly. Where a phone call has typically been between one customer and…
Abinash Tripathy, Helpshift CEO & Founder, responds to questions from Customer Contact Week (CCW) about automation’s role in the future of customer service [CCW] Before diving into best practices and…
A lot of companies have been forced to make a nimble transition to remote work in the last few months. For some, this has been a relatively smooth shift. For…
Consumers are staying home, and it looks like that might not change any time soon. But what also isn’t changing is customers’ high expectations for quality service. This creates a…
Digital transformation is impacting every industry, especially now as adoption of digital tools has become an imperative as companies adjust to new realities of work during a pandemic. While the…
There’s a lot of noise around digital customer service these days. Everyone says you have to do it, and you believe that’s true. But aside from creating a better customer…
To understand why in-app feedback is important to your customer service, consider this factor: An infamous 2015 Microsoft study found that the average modern human has about an eight-second attention…
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