Top Considerations in B2B Versus B2C Customer Service
Today, brands have the luxury of being able to pick and choose the software tools that best suit their specific organizational needs. For example, there are different marketing and sales…
Today, brands have the luxury of being able to pick and choose the software tools that best suit their specific organizational needs. For example, there are different marketing and sales…
This week, Audible, the Amazon-owned audiobook subscription service, announced a new integration with Amazon’s Echo for contacting a voice support channel and receiving personalized book suggestions. The integration is the…
Business to consumer brands require a specific B2C customer service solution. They’re dealing with massive scale, rely heavily on high customer satisfaction ratings — and in a perfect world, customers…
See how you can reduce your customer service spend with our cost savings calculator. Our digital customer service platform is largely built upon the notion that consumers want to communicate…
Helpshift is fortunate enough to have its own in-house data science team tasked with creating AI products that are tailored specifically for customer service. The main reason that Helpshift has…
Chatbots today should not be conflated with chatbots of the past: the technology is more advanced and the customer experience is likewise enhanced. Historically, the opportunity cost of a poor…
MoviePass is the fastest growing subscription service, ever. After ballooning from 20,000 to three million users during Spring of 2018, the MoviePass support team also saw a massive accompanying spike…
The following post explores how Helpshift’s product management team has redefined traditional web chat to address our customers’ largest pain points. There are plenty of use cases for brands to…
On Friday, Netflix announced a new record for consumer spend on mobile: the streaming service raked in $86.6 million across iOS and Android, a figure 77 percent higher than the…
The Helpshift platform has been designed with “asynchronous” in mind from day one. Helpshift has been a pioneer in mobile messaging, and now we have brought that same experience to…
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