Discover strategies to engage users across their journey with in-app messaging, bots, and personalized experiences.
Game updates and live events should build excitement, but they often flood support queues instead. A report shows account-related tickets nearly doubling from 13.9% to
When a streamer hits a bug mid-broadcast or an influencer waits days for account recovery, the damage spreads instantly. Frustrated communities can turn support gaps
Player support has become a core part of the gaming experience. For many studios, the difference between a 4.8-star game and a 3.9-star game isn’t
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Can you name a mobile app that does not send any interactive notifications to its users? We believe that such apps no longer exist, and
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Push notifications are an integral part of re-engagement strategies aimed at boosting users’ lifecycle. If implemented right, push notifications can become one of the most attention-grabbing communication
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An online community is a group of people who share the same interests and communicate with each other via the Internet. These communities are often made up of
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