Customer Service Trends & Insights

Customer support

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The evolution of AAA games has dramatically outpaced the systems designed to support them. While gameplay has become more immersive, real-time, and globally connected, many

Customer ServiceUser Retention

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Imagine you’re deep into a boss battle in your favorite game—your fingers flying over the controls as you dodge enemy attacks and strategize your next

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User Retention

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The daily life of a modern person has smoothly flowed into a small device. Today we increasingly use smartphones to communicate with friends, listen to

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User Retention

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It’s never been more difficult to find success at app stores. Competition is fierce, consumers are spoilt for choice and apps are having to pull

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