Watch: How Helpshift Has Transformed These Companies
We’re really proud of our product and have no qualms about this shameless plug. Here’s a list of some quick customer testimonials that really speak to the benefits we provide…
Helpshift’s Customer Service Acronym Cheat Sheet
Let’s be honest, in the world of customer service there are a lot of acronyms. As the technology we use everyday evolves, the list of acronyms seem to keep growing….
The Evolution of Customer Service: 4 Progressions Spanning Past to Future
First came the brick and mortar. Until the 1960s, customers had to physically visit a store to purchase, get help with, or return a product. Then came the telephone and…
From The Experts: Phil Black, True Ventures Founder, Discusses The Future Of Entrepreneurship
Phil Black has been of the most seminal members of Helpshift since its very inception. As a founder of True Ventures, he has not only invested in us, but also…
New Helpshift Read Receipts Display like iMessage: Know When Customers Received an Agent’s Reply
Confirm When Customers Receive Agent Replies with Helpshift’s New Feature: Read Receipts In today’s Customer Support world, there’s too much time wasted trying to make sure your customers actually read…
Introducing Agent Nicknames and Branded Emails
Today we are bringing you Agent Nicknames and Branded Emails, two new features that will allow your team to communicate better with users, especially over email. These features are available…
Why In-App Mobile FAQs Are Essential To Mobile Customer Service
It’s Thanksgiving weekend and you’re going to visit your parents on the opposite coast. You get to the airport, and you have two options: do I check myself in at…
Helpshift Automations
What is ‘Helpshift Automations’?
Welcome to Helpshift Analytics, Your Actionable Data Platform
Everything we build at Helpshift is about giving your business the advantage it needs to serve customers and succeed. Today I’m proud to announce our new Helpshift Analytics dashboard, made…
How Helpshift can help you comply with COPPA and avoid getting fined
COPPA (Children’s Online Privacy Protection Act) is an American law–enforced by the Federal Trade Commission–that prohibits collecting personal identifiers (PIs) from children under 14. A surprising amount of products have…