Skip to content
Helpshift
  • ProductExpand
    • Metashift
    • QR Code Console
    • Smart Intents
    • In-App Support
    • Web Help
    • Self-Service Experience
    • Chat & Conversational Help
    • Help Bot Automation Software
    • Agent Desktop
    • Feedback+ SDK
    • Compare Helpshift
  • CustomersExpand
    • Meet our Customers
    • Why They Choose Us
  • Pricing
  • CompanyExpand
    • Integrations
    • Partners
    • About Us
    • Careers
    • Leadership
  • ResourcesExpand
    • Content Library
    • Webinars & Events
    • Blog
    • Partners
    • Glossary
    • Press
    • Knowledge Base
    • Developer Guides
    • Engineering Blog
  • Free Trial
  • Request Demo
Helpshift

Artificial Intelligence

The Only Tree You Need This Year is a Decision Tree: How to Leverage Bots During the Holidays

The Only Tree You Need This Year is a Decision Tree: How to Leverage Bots During the Holidays

The holidays are notoriously the busiest, most stressful time of year for customer service teams. Not only do November, December, and January usher in a huge uptick in ticket volume,…

Read More The Only Tree You Need This Year is a Decision Tree: How to Leverage Bots During the HolidaysContinue

Introducing the 2019 Customer Service Toolkit: Your Go-To Resource for Leveling Up Your Support Organization

Introducing the 2019 Customer Service Toolkit: Your Go-To Resource for Leveling Up Your Support Organization

Whether you’re a 40 person startup or a 10,000+ person global enterprise, there are actionable steps that you can take to level up your customer service strategy — and this…

Read More Introducing the 2019 Customer Service Toolkit: Your Go-To Resource for Leveling Up Your Support OrganizationContinue

The One Costume You Shouldn’t Be Afraid of This Halloween: AI

The One Costume You Shouldn’t Be Afraid of This Halloween: AI

Sinister artificial intelligence has dominated the news this year — from malicious bots to killer autonomous vehicles. Despite the headlines, though, most forms of AI are as harmless as the…

Read More The One Costume You Shouldn’t Be Afraid of This Halloween: AIContinue

Let Agents and Bots Play to Their Strengths: A Product Manager’s Perspective

Let Agents and Bots Play to Their Strengths: A Product Manager’s Perspective

As a Product Manager at Helpshift, it’s always a priority to carefully identify narrow goals and objectives for new product features and capabilities from the get go — and to…

Read More Let Agents and Bots Play to Their Strengths: A Product Manager’s PerspectiveContinue

The New Imperative of AI-Powered Issue Classification: Why We Created Helpshift Predict

The New Imperative of AI-Powered Issue Classification: Why We Created Helpshift Predict

Providing fast and frictionless support for customer issues is essential for ensuring service excellence. Thus, it is critical to assign issues to appropriate agents and teams (or bots), while ensuring…

Read More The New Imperative of AI-Powered Issue Classification: Why We Created Helpshift PredictContinue

Take a Deep Dive with Opus Research into Conversations, Messaging and Engagement

Take a Deep Dive with Opus Research into Conversations, Messaging and Engagement

In case you missed it, lead analysts Dan Miller and Mitch Lieberman from Opus Research, and Helpshift Founder Abinash Tripathy teamed up recently for a robust discussion about the future…

Read More Take a Deep Dive with Opus Research into Conversations, Messaging and EngagementContinue

August Success Spotlight: Embracing AI for Issue Classification

August Success Spotlight: Embracing AI for Issue Classification

If you ask your agents what the best part of their job is, they most likely won’t say that it’s manually sorting through and classifying issues. If you ask your…

Read More August Success Spotlight: Embracing AI for Issue ClassificationContinue

Success Spotlight: Breaking Down QuickSearch Bot

Success Spotlight: Breaking Down QuickSearch Bot

“Why use QuickSearch Bot?” If Helpshift Customer Success Manager Ashley Mo was an QuickSearch Bot, this would be one of her most frequently asked questions. The short answer is that…

Read More Success Spotlight: Breaking Down QuickSearch BotContinue

The Chatbot Hype is Over, But Chatbots Are Just Getting Started

The Chatbot Hype is Over, But Chatbots Are Just Getting Started

The year of the chatbot has come and gone. And bots are here to stay. Today, only 11 percent of consumers have a negative perception of chatbots, and the global…

Read More The Chatbot Hype is Over, But Chatbots Are Just Getting StartedContinue

6 Customer Service Platform Capabilities to Supercharge Apple Business Chat

6 Customer Service Platform Capabilities to Supercharge Apple Business Chat

Apple Business Chat is going to have a tremendous impact on how brands engage customers across the globe in the not too distant future. In order to start leveraging this…

Read More 6 Customer Service Platform Capabilities to Supercharge Apple Business ChatContinue

Page navigation

Previous PagePrevious 1 2 3 4 Next PageNext

Categories

  • Artificial Intelligence
  • Chatbots
  • Fintech
  • Gaming
  • General
  • Mobile Revolutionaries
  • Mobile Support
  • Operational Efficiency
  • Product Announcement
  • Self-Service
  • The Future of Customer Service
  • Uncategorized

Follow Us

  • YouTube
  • Facebook
  • LinkedIn
  • Twitter

PRODUCT

  • Free Feedback + SDK
  • Metashift
  • Console Support Experience
  • In-App Support
  • Web Help
  • Self-Service Experience
  • Chat & Conversational Help
  • Help Bot Automation Software
  • Agent Desktop

CUSTOMERS

  • Meet our Customers
  • Why They Choose Us

PRICING

COMPANY

  • About Us
  • Careers
  • Leadership
  • Press
  • Contact Us
  • See our Partners
  • Partner Program

RESOURCES

  • Content Library
  • Blog
  • Glossary
  • Knowledge Base
  • Developer Guides
  • Engineering Blog
  • Services + Support

Legal | Privacy | Security | Support | Cookie Settings
© 2023 Helpshift. All Rights Reserved. Built by Upcraft.

YouTube Facebook Linkedin Twitter

[REPORT] 2022 Digital Support Benchmark Report. Download Now

[WEBINAR] The Power of Intent Driven Automation: How to use Intent Classification to Increase TTR and Improve CSAT. Register Now

[WEBINAR] Achieving 4.5 CSAT While Resolving 2X the Industry Avg. of Tickets per Agents. Register Now

[CUSTOMER WEBINAR] Best Practices to Improve Star Rating on the App Stores & Improve Agent Productivity. Register Now

[WEBINAR SERIES] The Art of a Successful App Launch Series. Register Now

[WEBINAR] Learn how our Modern In-App Support Journey can be your roadmap for app success. Watch Now

Scroll to top
  • Product
    • Metashift
    • QR Code Console
    • Smart Intents
    • In-App Support
    • Web Help
    • Self-Service Experience
    • Chat & Conversational Help
    • Help Bot Automation Software
    • Agent Desktop
    • Feedback+ SDK
    • Compare Helpshift
  • Customers
    • Meet our Customers
    • Why They Choose Us
  • Pricing
  • Company
    • Integrations
    • Partners
    • About Us
    • Careers
    • Leadership
  • Resources
    • Content Library
    • Webinars & Events
    • Blog
    • Partners
    • Glossary
    • Press
    • Knowledge Base
    • Developer Guides
    • Engineering Blog
  • Free Trial
  • Request Demo