Customer Service Trends & Insights

Competitor

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If you’ve searched for “customer support platform” on Google, you’ve likely noticed Zendesk at the forefront. As one of the oldest customer support tools, it

Artificial IntelligenceGaming

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While battling enemies in Call of Duty, it’s easy to feel that artificial intelligence (AI) is controlling the game and anticipating your every move. Your

Artificial IntelligenceChatbots

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As early as 2017, the insurance industry outspent all other fields in investment in AI. According to the Global Trends Study 2017, insurance companies invest

Artificial IntelligenceGeneralThe Future of Customer Service

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IoT devices and sensors produce five quintillion bytes of data every day, and a recent Gartner report estimates that by 2020 there will be more

Artificial IntelligenceGeneralThe Future of Customer Service

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Helpshift is fortunate enough to have its own in-house data science team tasked with creating AI products that are tailored specifically for customer service. The

Artificial IntelligenceGeneralOperational EfficiencyThe Future of Customer Service

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Providing fast and frictionless support for customer issues is essential for ensuring service excellence. Thus, it is critical to assign issues to appropriate agents and

Artificial IntelligenceGeneralThe Future of Customer Service

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If you ask your agents what the best part of their job is, they most likely won’t say that it’s manually sorting through and classifying

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