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Live service games have transformed player support from a background task into a core part of the player experience. With daily logins, real-time events, and
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The idea of specific customer service chatbots for retail is not new. Ecommerce sites have been using them for long enough that most customers have
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In 2016, Microsoft CEO Satya Nadella declared that “bots are the new apps” during a company developer conference in San Francisco. He wasn’t the only
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Chatbots today should not be conflated with chatbots of the past: the technology is more advanced and the customer experience is likewise enhanced. Historically, the
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MoviePass is the fastest growing subscription service, ever. After ballooning from 20,000 to three million users during Spring of 2018, the MoviePass support team also
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What is the first thing you do in the morning? Do you check the weather, read the news, scroll through Facebook, play music through Spotify,
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A robust knowledge base has many benefits. It empowers your customers to self-serve, increasing ticket deflection in the process. It educates your customers so that
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