Customer Service Trends & Insights

Chatbots

read

In the fast-paced world of gaming, every second counts when it comes to player support. Gamers expect instant assistance that doesn’t disrupt their immersive experience.

ChatbotsGeneralThe Future of Customer Service

read

The idea of specific customer service chatbots for retail is not new. Ecommerce sites have been using them for long enough that most customers have

GeneralChatbotsThe Future of Customer Service

read

In 2016, Microsoft CEO Satya Nadella declared that “bots are the new apps” during a company developer conference in San Francisco. He wasn’t the only

GeneralChatbotsOperational EfficiencySelf-ServiceThe Future of Customer Service

read

Chatbots today should not be conflated with chatbots of the past: the technology is more advanced and the customer experience is likewise enhanced. Historically, the

GeneralChatbotsOperational EfficiencyThe Future of Customer Service

read

MoviePass is the fastest growing subscription service, ever. After ballooning from 20,000 to three million users during Spring of 2018, the MoviePass support team also

GeneralArtificial IntelligenceChatbotsMobile SupportOperational EfficiencyThe Future of Customer Service

read

What is the first thing you do in the morning? Do you check the weather, read the news, scroll through Facebook, play music through Spotify,

ChatbotsOperational EfficiencySelf-Service

read

A robust knowledge base has many benefits. It empowers your customers to self-serve, increasing ticket deflection in the process. It educates your customers so that

Stay Updated with Helpshift's Newsletter

By subscribing, you agree to our Terms and Conditions.

Blog CTA