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Say a long-time client reaches out with a critical issue, and instead of seamless support, they’re bounced between agents, repeating the same details each time.
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In an era defined by automation and digital interactions, the human touch remains a powerful differentiator. Customers today crave more than just efficient transactions; they
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IDC has estimated that 50 percent of retailers have adopted a retail omnichannel commerce platform by now. Doing so has benefitted them on the revenue
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