This month’s Success Spotlight features Helpshift Customer Success Manager, Mckenna Morey, on simple ways to start adding AI and Bots into support workflows without losing the human element. 1. Why…
Human beings are conversational at our core. We enjoy the associated thoughtfulness and unpredictability. While today’s bots can’t achieve a human level of conversation—of not only thoughtfulness and unpredictability, but…
Identify and address emerging issues with an unprecedented view of the entire customer service journey. The World Already Loves AI-Powered Insights — Now It’s Time For Customer Service To Get…
What is the first thing you do in the morning? Do you check the weather, read the news, scroll through Facebook, play music through Spotify, or ask Alexa to turn…
It’s no secret that the customer service industry is evolving—quickly—and that brands are having to think really big, and really far ahead, to keep up. That was the core objective…
Working with new and emerging technologies can be daunting, but also exciting. As we enter the new era of AI-powered customer service, there’s a lot of speculation about which jobs…
First Off, What Is A Chatbot? There’s a lot of chatter about chatbots today, but the concept of a chatbot is really nothing new. Over the last 50+ years, the…
By now, you’ve heard a lot about the benefits of incorporating artificial intelligence into your customer service strategy. It’s so important to not just get caught up in the hype,…
Artificial intelligence can significantly help streamline and scale customer support processes when used correctly. For instance, AI can help agents resolve customer problems more efficiently by both ensuring the right…
A new survey released today, conducted by Helpshift, breaks down how Americans feel about chatbots in different contextual circumstances. One of the biggest use cases for chatbots is within the…
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