read
Subscription apps are running retention programs designed for a market that no longer exists. Email dunning, win-back discounts, quarterly onboarding tests, and a help center
read
A player in Brazil reports a purchase issue in Portuguese. Another in Turkey can’t recover their account and submits a ticket in Turkish. Someone in
read
You might think you can modernize your support stack piece by piece, adding a chatbot here or a new ticketing system there. But while you’re
Data democratization is the practice of ungating access to data within an organization and empowering even those with no technical know-how to easily use it
read
You can’t have a successful game without an equally successful customer support strategy. And, unfortunately, player support teams are sometimes surprised by the costs associated
read
Discord is a wildly popular online platform where players meet up, share tips, and get gaming-related help. Some players even refer to it as their
At Helpshift, we’re devoted to making it easier for mobile game publishers and studios to give players the best support experience. That’s why we’re making
Follow us on
