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Legacy support systems were built for a different era of gaming, when updates were rare, feedback came through emails, and “player support” meant waiting days
Conversational AI vs Chatbot vs AI agent — which should you choose for your customer support operations? Should you integrate one, both, or all? And
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With over 6.3 billion people currently using smartphones, the mobile app market has seen rapid growth. This number is projected to surpass 7.7 billion by
Your support agents are navigating some of today’s toughest customer expectations. Beyond resolving complex issues, they must also ensure customers feel valued and satisfied—all in
In recent times, AI’s role in customer service has grown tremendously, transforming how customers interact with businesses and vice versa. AI customer service platforms use
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AI advancements have given rise to chatbots that utilize Generative AI, Natural Language Processing (NLP), and other advanced technologies. These enhancements enable chatbots to detect
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Can you name a mobile app that does not send any interactive notifications to its users? We believe that such apps no longer exist, and
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