Customer Service Trends & Insights

Legacy support systems were built for a different era of gaming, when updates were rare, feedback came through emails, and “player support” meant waiting days

You don’t have to buy a powerful PC or console to play modern games. Instead, you just need a reliable Internet connection, which is required

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Deep links are more than just equivalents of what hyperlinks used to be. They can be used to direct users from one web page to

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Mobile usage continues to shape our daily routines, with global app downloads reaching a staggering 255 billion in 2022—an impressive 11% increase from the previous

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What makes an indie game indie? An indie (independent) game is a game created by an individual developer or a small team without financial support

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To truly understand the modern consumer, consider these questions: If you find yourself expecting rapid resolutions, you indeed epitomize the modern consumer. To meet these

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If you’re on this page, you’re probably researching the best Zendesk alternatives, looking to uncover hidden costs, researching what combinations of tools and vendors you

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