Customer Service Trends & Insights

Customer support

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Live service games have transformed player support from a background task into a core part of the player experience. With daily logins, real-time events, and

Mobile Games

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Mobile usage continues to shape our daily routines, with global app downloads reaching a staggering 255 billion in 2022—an impressive 11% increase from the previous

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User Acquisition

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What makes an indie game indie? An indie (independent) game is a game created by an individual developer or a small team without financial support

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Customer Service Operations

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To truly understand the modern consumer, consider these questions: If you find yourself expecting rapid resolutions, you indeed epitomize the modern consumer. To meet these

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Competitor

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If you’re on this page, you’re probably researching the best Zendesk alternatives, looking to uncover hidden costs, researching what combinations of tools and vendors you

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Customer Experience and Engagement

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It is impossible to overstate the importance of providing a good customer experience (CX). Buyers now consider personalized experience as important as usability and functionality

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User Engagement

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Push notifications are an integral part of re-engagement strategies aimed at boosting users’ lifecycle. If implemented right, push notifications can become one of the most attention-grabbing communication

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