Customer Service Trends & Insights

Case Study

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The gaming industry has reached an inflection point. With global gaming revenue projected to exceed $200 billion and player expectations at an all-time high, traditional

Artificial IntelligenceMultilingual Support

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In today’s fast-changing business world, technology plays a pivotal role in transforming how companies connect with their customers. Among these technological advances, Artificial Intelligence (AI)

Artificial Intelligence

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Since 2017, Helpshift has been at the forefront of integrating AI into customer service, consistently innovating and refining our technologies to stay ahead of the

Mobile Apps

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Ever since the Covid-19 outbreak, mobile learning has become more and more widespread, showing that the future of education depends on it.  The pandemic gave

User Engagement

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With more and more mobile apps conquering the market, it becomes harder for app developers to stand out among competitors. Nowadays, people, especially millennials and generation

Mobile Apps

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As of the second quarter of 2022, there are about 3.5 million mobile apps hosted on Google Play and about 2.2 million apps on the Apple

Artificial Intelligence

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Welcome to the future of business where technology is transforming the way companies interact with their customers. In this dynamic landscape, one technology stands out:

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