Customer Service Trends & Insights

Case Study

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The gaming industry has reached an inflection point. With global gaming revenue projected to exceed $200 billion and player expectations at an all-time high, traditional

Competitor

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If you’re on this page, you’re probably researching the best Zendesk alternatives, looking to uncover hidden costs, researching what combinations of tools and vendors you

Customer Experience and Engagement

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It is impossible to overstate the importance of providing a good customer experience (CX). Buyers now consider personalized experience as important as usability and functionality

User Engagement

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Push notifications are an integral part of re-engagement strategies aimed at boosting users’ lifecycle. If implemented right, push notifications can become one of the most attention-grabbing communication

User Engagement

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An online community is a group of people who share the same interests and communicate with each other via the Internet. These communities are often made up of

Customer Experience and Engagement

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In the fast-paced realm of customer experience (CX), navigating the currents of change requires more than just a compass. Professionals must stay ahead of trends

Chatbots

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In the ever-evolving digital marketing landscape, businesses that want to improve customer engagement and simplify marketing processes must keep up with the changes. One innovative

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