Customer Service Trends & Insights

Customer support

read

Live service games have transformed player support from a background task into a core part of the player experience. With daily logins, real-time events, and

Artificial Intelligence

read

Your support agents are navigating some of today’s toughest customer expectations. Beyond resolving complex issues, they must also ensure customers feel valued and satisfied—all in

Summarize AI
Artificial Intelligence

read

In recent times, AI’s role in customer service has grown tremendously, transforming how customers interact with businesses and vice versa. AI customer service platforms use

Summarize AI
Chatbots

read

AI advancements have given rise to chatbots that utilize Generative AI, Natural Language Processing (NLP), and other advanced technologies. These enhancements enable chatbots to detect

Summarize AI
User Engagement

read

Can you name a mobile app that does not send any interactive notifications to its users? We believe that such apps no longer exist, and

Summarize AI
Mobile Games

read

You don’t have to buy a powerful PC or console to play modern games. Instead, you just need a reliable Internet connection, which is required

Summarize AI
User Acquisition

read

Deep links are more than just equivalents of what hyperlinks used to be. They can be used to direct users from one web page to

Summarize AI

Stay Updated with Helpshift's Newsletter

By subscribing, you agree to our Terms and Conditions.

Blog CTA