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Live service games have transformed player support from a background task into a core part of the player experience. With daily logins, real-time events, and
Routing customers to the right agent is important for both the brand and the customer: it ensures that customers don’t have to be transferred from
In 2016, Microsoft CEO Satya Nadella declared that “bots are the new apps” during a company developer conference in San Francisco. He wasn’t the only
Today, brands have the luxury of being able to pick and choose the software tools that best suit their specific organizational needs. For example, there
This week, Audible, the Amazon-owned audiobook subscription service, announced a new integration with Amazon’s Echo for contacting a voice support channel and receiving personalized book
Business to consumer brands require a specific B2C customer service solution. They’re dealing with massive scale, rely heavily on high customer satisfaction ratings — and
See how you can reduce your customer service spend with our cost savings calculator. Our digital customer service platform is largely built upon the notion
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