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It’s 3 a.m. in Tokyo, and a player halfway through a boss battle suddenly loses their inventory. They need help now—not in 24 hours. With
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Providing fast and frictionless support for customer issues is essential for ensuring service excellence. Thus, it is critical to assign issues to appropriate agents and
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Much of our daily communication is asynchronous: we send an email in the morning and receive a reply at noon; we respond to a group
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If you ask your agents what the best part of their job is, they most likely won’t say that it’s manually sorting through and classifying
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What is the first thing you do in the morning? Do you check the weather, read the news, scroll through Facebook, play music through Spotify,
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A robust knowledge base has many benefits. It empowers your customers to self-serve, increasing ticket deflection in the process. It educates your customers so that
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What Is An AI Customer Service Chatbot? There’s a lot of chatter about chatbots today, but the concept of a chatbot is really nothing new.
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