Customer Service Trends & Insights

Chatbots

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In the fast-paced world of gaming, every second counts when it comes to player support. Gamers expect instant assistance that doesn’t disrupt their immersive experience.

Chatbots

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Helpshift won the Best Live Chat Product Award for 2020 from the Product School, the global leader in product management training with a community of

Chatbots

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Increasingly, brands are looking for innovative ways to meet rising customer expectations and remain relevant in a digital-first world. One such tactic is to use

Chatbots

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In a messaging experience not far away… …and actually as close as your pocket, there’s a chatbot ready to help you with any issue that

Chatbots

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In a messaging experience not far away… …and actually as close as your pocket, there’s a chatbot ready to help you with any issue that

ChatbotsSelf-Service

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Consumers increasingly prefer to solve their own problems whenever possible. Brands like Starbucks, Lyft, Uber, Fandango, and Airbnb that allow self-service within apps have trained

ChatbotsArtificial Intelligence

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As early as 2017, the insurance industry outspent all other fields in investment in AI. According to the Global Trends Study 2017, insurance companies invest

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