Customer Service Trends & Insights

Case Study

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The gaming industry has reached an inflection point. With global gaming revenue projected to exceed $200 billion and player expectations at an all-time high, traditional

User Engagement

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Can you name a mobile app that does not send any interactive notifications to its users? We believe that such apps no longer exist, and

Mobile Games

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You don’t have to buy a powerful PC or console to play modern games. Instead, you just need a reliable Internet connection, which is required

User Acquisition

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Deep links are more than just equivalents of what hyperlinks used to be. They can be used to direct users from one web page to

Mobile Games

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Mobile usage continues to shape our daily routines, with global app downloads reaching a staggering 255 billion in 2022—an impressive 11% increase from the previous

User Acquisition

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What makes an indie game indie? An indie (independent) game is a game created by an individual developer or a small team without financial support

Customer Service Operations

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To truly understand the modern consumer, consider these questions: If you find yourself expecting rapid resolutions, you indeed epitomize the modern consumer. To meet these

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