Customer Service Trends & Insights

Case Study

read

It’s 3 a.m. in Tokyo, and a player halfway through a boss battle suddenly loses their inventory. They need help now—not in 24 hours. With

Mobile Games

read

Mobile games have become the backbone of modern entertainment: people spend hours playing their favourite games on their smartphones. If you are a game enthusiast,

Automation

read

Businesses across every industry are constantly looking for opportunities to leverage automation to improve their workflow and boost productivity. Unsurprisingly, the narrative is no different

Artificial Intelligence

read

Customer service has never been more important. Today’s customers are becoming ever more discerning, and brands are having to do more than ever before to

Artificial Intelligence

read

For businesses to deliver the best communication, it needs to be prompt. If customers aren’t receiving the right care or relevant information, they may be

Gaming

read

While QR codes have been around for many years, they’ve recently become a much more popular tool as the general public has become familiar with

User Retention

read

It’s never been more difficult to find success at app stores. Competition is fierce, consumers are spoilt for choice and apps are having to pull

Stay Updated with Helpshift's Newsletter

By subscribing, you agree to our Terms and Conditions.

Blog CTA