Customer Service Trends & Insights

Customer support

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Live service games have transformed player support from a background task into a core part of the player experience. With daily logins, real-time events, and

Mobile Games

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Mobile games have become the backbone of modern entertainment: people spend hours playing their favourite games on their smartphones. If you are a game enthusiast,

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Automation

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Businesses across every industry are constantly looking for opportunities to leverage automation to improve their workflow and boost productivity. Unsurprisingly, the narrative is no different

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Artificial Intelligence

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Customer service has never been more important. Today’s customers are becoming ever more discerning, and brands are having to do more than ever before to

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Artificial Intelligence

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For businesses to deliver the best communication, it needs to be prompt. If customers aren’t receiving the right care or relevant information, they may be

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Gaming

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While QR codes have been around for many years, they’ve recently become a much more popular tool as the general public has become familiar with

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User Retention

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It’s never been more difficult to find success at app stores. Competition is fierce, consumers are spoilt for choice and apps are having to pull

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