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It’s 3 a.m. in Tokyo, and a player halfway through a boss battle suddenly loses their inventory. They need help now—not in 24 hours. With
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Exceeding player expectations when it comes to customer service is far easier said than done. It’s oftentimes difficult to understand the request, let alone adequately
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Congratulations, you have a lot of support tickets! Tons of users asking for help with your mobile app is a complicated feeling. It’s a sign
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Inc. Magazine recently crowned Micah Solomon as the world’s #1 customer-service turnaround expert. But what exactly does that mean? I decided to go straight to
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Jake Petersen, Former Vice President of Customer Experience at MoviePass, discusses his experiences with customer service technology and how it can humanize support. As the
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An effective customer service strategy needs to keep these three criteria at its core: Ease Efficiency Emotion If your support is easy to access, efficiently
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While battling enemies in Call of Duty, it’s easy to feel that artificial intelligence (AI) is controlling the game and anticipating your every move. Your
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