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Launching a game is just the beginning. Once millions of players log in, they expect instant help in their language without leaving the game. Traditional
Data democratization is the practice of ungating access to data within an organization and empowering even those with no technical know-how to easily use it
You can’t have a successful game without an equally successful customer support strategy. And, unfortunately, player support teams are sometimes surprised by the costs associated
Discord is a wildly popular online platform where players meet up, share tips, and get gaming-related help. Some players even refer to it as their
At Helpshift, we’re devoted to making it easier for mobile game publishers and studios to give players the best support experience. That’s why we’re making
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Helpshift won the Best Live Chat Product Award for 2020 from the Product School, the global leader in product management training with a community of
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In our digital-first world, we’ve become accustomed to instant gratification. For brands, this means providing solutions and answers to customers’ questions in a near-instant. Take
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