read
The gaming industry has reached an inflection point. With global gaming revenue projected to exceed $200 billion and player expectations at an all-time high, traditional
read
If you’re reading this article, it’s likely that you’re dissatisfied with Freshdesk’s customer service offerings. While Freshdesk boasts impressive features like the AI agent Freddy
read
Conversational AI vs Chatbot vs AI agent — which should you choose for your customer support operations? Should you integrate one, both, or all? And
read
With over 6.3 billion people currently using smartphones, the mobile app market has seen rapid growth. This number is projected to surpass 7.7 billion by
read
Your support agents are navigating some of today’s toughest customer expectations. Beyond resolving complex issues, they must also ensure customers feel valued and satisfied—all in
read
In recent times, AI’s role in customer service has grown tremendously, transforming how customers interact with businesses and vice versa. AI customer service platforms use
read
AI advancements have given rise to chatbots that utilize Generative AI, Natural Language Processing (NLP), and other advanced technologies. These enhancements enable chatbots to detect
Follow us on
Experiences
Platform
Support
Resources
Company
