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Gaming companies face a unique support challenge: explosive growth paired with player expectations for instant resolution. When your latest update drops and 50,000 players simultaneously
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Generally, customer service agents have played a significant role in building genuine relationships that last and improve experiences. They are usually the primary point of
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Gone are the days when you want to debate the importance of having a self-service channel. Self-service is inevitable now. A recent report shows that
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The Zendesk vs Freshdesk debate is a classic corporate tale of competition and innovation. Originating from Copenhagen in 2007, Zendesk was among the first to
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Imagine trying to buy something you need, but the instructions are in a language you barely understand—frustrating, right? Now, imagine that frustration multiplied across cultures
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Did you know? The World Atlas of Languages documents 8,324 spoken or signed languages, of which about 7,000 are still in use. This incredible linguistic
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Efficient customer service is important, both in terms of revenue growth and customer satisfaction. According to Salesforce report, 75% of customers say they have recommended
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