SMS vs. In-App Service: Which is Right for You?
Mobile experiences are eating the world. Today, more than half of all web traffic comes from mobile devices. Customers increasingly turn to mobile apps, mobile messaging channels, and mobile web…
Introducing Helpshift Web Chat: A Modern Messaging Experience For Web and Mobile
Helpshift now brings the power of its seamless and scalable mobile experience to the web. Today’s consumers expect instant responses and demand faster issue resolution. In a recent Facebook study…
Gain A Deeper Understanding Of Your Customer Issues With Power BI
Power BI gives you the ability to get a granular look at your customer issues. Discover customer friction points, identify successful or unsuccessful events in your customer service workflow, and…
Get Ready for Q4: Learn How Improving Your Dashboard Workflows Lowers Costs and Improves Efficiency
Support organizations are often asked to maintain quality and efficiency while keeping costs low.
Bulk Actions and Smart Views: Streamlined + Simplified
We want to make it easy for our customers to find and segment Issues that match a set criteria. That’s why we are expanding our easy-to-use Issue Filter Builder UI…
Fully Automate your Workflow with Time-Based Automations
At Helpshift, we strive to improve our product to save you time and operating costs so you can deliver a great support experience for your customers. Today we are announcing…
Sharpen Your Helpshift Skills With Our New Knowledge Base
Our new Knowledge Base features a brand-new series of ‘Getting Started’ guides, improved FAQs, and a dynamic contact form to streamline the process of being routed to the right Helpshift…
Your Customers Demand Mobile Support: Meet Messaging For Salesforce Service Cloud
Millennials Are Mobile. Don’t Leave them Behind. It shouldn’t come as a surprise that consumers today prefer mobile. Companies across the B2C board are increasing their investments in mobile apps,…
Everyone Hates Email Spam. What We Are Doing About It.
Death, taxes…email spam? Research indicates that the latter is indeed another certainty. Email spam is a huge disruptor for contact centers. In fact 50% of all emails sent are spam…
Helpshift + Power BI = Actionable Data Insights
At Helpshift, we understand that data drives decision-making. This is why we’ve partnered with Power BI, Microsoft’s Business Intelligence tool, to provide you with easy-to-use analytics dashboards that put your…