SMS vs. In-App Service: Which is Right for You?
Mobile experiences are eating the world. Today, more than half of all web traffic comes from mobile devices. Customers increasingly turn to mobile apps, mobile messaging channels, and mobile web…
Mobile experiences are eating the world. Today, more than half of all web traffic comes from mobile devices. Customers increasingly turn to mobile apps, mobile messaging channels, and mobile web…
Death, taxes…email spam? Research indicates that the latter is indeed another certainty. Email spam is a huge disruptor for contact centers. In fact 50% of all emails sent are spam…
We’re introducing a brand-new Issue status today to differentiate between new Issues and Issues that have been reopened by the end user (but that do not have a designated Assignee):…
By popular demand, we’ve added the ability for Admins, Agents and Supervisors to see Customer Satisfaction Survey results within Issue detail pages. Now when an end user completes a CSAT…
We are introducing a new function to New Issue Automations that will benefit your regular auto-replies and/or Smart Routing rules. The Time Filter function gives you the ability to apply…
[REPORT] 2022 Digital Support Benchmark Report. Download Now
[WEBINAR] The Power of Intent Driven Automation: How to use Intent Classification to Increase TTR and Improve CSAT. Register Now
[WEBINAR] Achieving 4.5 CSAT While Resolving 2X the Industry Avg. of Tickets per Agents. Register Now
[CUSTOMER WEBINAR] Best Practices to Improve Star Rating on the App Stores & Improve Agent Productivity. Register Now
[WEBINAR SERIES] The Art of a Successful App Launch Series. Register Now
[WEBINAR] Learn how our Modern In-App Support Journey can be your roadmap for app success. Watch Now