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Product Announcement

SMS vs. In-App Service:  Which is Right for You?

SMS vs. In-App Service: Which is Right for You?

Mobile experiences are eating the world.  Today, more than half of all web traffic comes from mobile devices. Customers increasingly turn to mobile apps, mobile messaging channels, and mobile web…

Read More SMS vs. In-App Service: Which is Right for You?Continue

Everyone Hates Email Spam. What We Are Doing About It.

Everyone Hates Email Spam. What We Are Doing About It.

Death, taxes…email spam? Research indicates that the latter is indeed another certainty. Email spam is a huge disruptor for contact centers. In fact 50% of all emails sent are spam…

Read More Everyone Hates Email Spam. What We Are Doing About It.Continue

New Helpshift SDKs: Issue ID # Visibility, Integration Logger, and more!

New Helpshift SDKs: Issue ID # Visibility, Integration Logger, and more!

Native SDK Improvements We recently released iOS v5.10.1 and Android version v9.4.1. These new SDKs come with the following updates:

Read More New Helpshift SDKs: Issue ID # Visibility, Integration Logger, and more!Continue

Introducing Pending Reassignment

Introducing Pending Reassignment

We’re introducing a brand-new Issue status today to differentiate between new Issues and Issues that have been reopened by the end user (but that do not have a designated Assignee):…

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Improve Agent Performance with CSAT score Visibility

Improve Agent Performance with CSAT score Visibility

By popular demand, we’ve added the ability for Admins, Agents and Supervisors to see Customer Satisfaction Survey results within Issue detail pages. Now when an end user completes a CSAT…

Read More Improve Agent Performance with CSAT score VisibilityContinue

New Time Filter Function in Automations

New Time Filter Function in Automations

We are introducing a new function to New Issue Automations that will benefit your regular auto-replies and/or Smart Routing rules. The Time Filter function gives you the ability to apply…

Read More New Time Filter Function in AutomationsContinue

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[REPORT] 2022 Digital Support Benchmark Report. Download Now

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[WEBINAR] Achieving 4.5 CSAT While Resolving 2X the Industry Avg. of Tickets per Agents. Register Now

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  • Product
    • Metashift
    • QR Code Console
    • Smart Intents
    • In-App Support
    • Web Help
    • Self-Service Experience
    • Chat & Conversational Help
    • Help Bot Automation Software
    • Agent Desktop
    • Feedback+ SDK
    • Compare Helpshift
  • Customers
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    • Why They Choose Us
  • Pricing
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